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  • Customer Service Representative

    Armstrong
    Job Description
    Requisition Number: 2342
    Job Title: Customer Service Representative
    Area of Interest: Customer Service
    City: Ashland
    State/Province: Ohio
    Positon Type: Full Time - Regular
    Job Description:
    Position Summary:
     
    The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations.  Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries.  Must complete applicable training and display strong organizational skills.  The ability to multi-task efficiently and effectively is of paramount importance.
     
    Responsibilities:
    • Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities and product troubleshooting.
    • Respond to customer correspondence in appropriate time and manner.
    • Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
    • Help achieve company sales/upgrade goals by consulting with customers on available products and services.
    • Use provided training materials and job aids to quickly and accurately resolve customer issues.
    • Create and maintain customer files including confidential information.
    • Present a quality presentation of company products and services.
    • Assist in achieving all system, team, and individual customer service goals and standards.
    • Accept and process customer payments.
    • Create strong ties within the community by being involved in local organizations, fostering good will and expanding the image of the company. 
    • Assist with other assigned duties and administrative tasks.
    Requirements:
    Customer Service Qualifications:
     
    • 1-2 years of customer service experience preferred.
    • Excellent interpersonal and organizational skills with the ability to handle multiple conflicting priorities.
    • Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
    • Proven ability to develop through coaching and counseling.
    • Excellent written, oral, and interpersonal communications skills.
    • Regular, punctual, and consistent attendance.
    • High school diploma or equivalent; advanced degrees or certifications preferred.
    • Excellent PC and computer applications skills 
    Learn MORE:  www.agoc.com/careers
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